We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
Refunds or re-delivery are provided if:
- The wrong item is sent
- The package is lost (no tracking update for 15+ days)
- The package arrives damaged (must be reported within 3 days of delivery)
Item condition needed for refunds:
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The item must be unused, in its original condition, and in the original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
Refunds or re-delivery are not provided if:
- The customer simply dislikes the product.
- Cancellation is requested after shipping.
- Delivery fails due to an incorrect address or unreachable recipient.
Certain items are not eligible for return, including:
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Items that show signs of use or damage
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Items returned after the 14-day return window
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Items without original packaging
How to Start a Return
To initiate a return, please contact our support team at GlowttleBusiness@gmail.com with your order number and reason for return.
Our team will provide you with return instructions.
Please note: Do not send items back without contacting us first, as unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time may take 5–10 business days, depending on your payment provider
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or defective
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Shipping costs are non-refundable
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 72 hours of delivery with photos of the issue, and we’ll resolve it as quickly as possible.
Contact Us
If you have any questions about our return policy, please contact us at GlowttleBusiness@gmail.com